Agent Standards

Customers trust agents with work they cannot check themselves. These standards protect them, you and the people you meet.

• Do only what the agreed scope says. If the job changes on the ground, stop and message the customer.
• Never enter a place, open a device or use an account without permission.
• Never pretend to be someone else or say you represent a company you do not.
• Photograph only what the task needs. Avoid faces, number plates and documents of bystanders.
• Write what you saw, not what you assume. Say clearly what you could not check.
• Keep all task communication on the platform.
• Report anything unsafe immediately and leave the location if you feel at risk.

Breaking these standards can lead to a review of your account. Every decision is made by a person and you can appeal it.